DAVAO CITY — Global Connect e-Solutions, a locally formed firm, will start a 500-seat call center here in January.
Paulo Tiangco, company human relations officer, said Global Connect was formed last summer but started its recruitment only in October.
“We have different inbound and outbound accounts, so we might go into 24-hour operation,” he told BusinessWorld, but declining to provide details on how much the company has invested in setting up its operation in this city’s Lanang district. Mr. Tiangco said the company is owned by a group of investors from the city and from Metro Manila.
Mr. Tiangco said the company averages about 80 applicants a day.
He said that the company offers a competitive package to give the applicants an option to stay in the city instead of looking for employment in call center companies operating in Metro Manila or Cebu.
Current call center agent rates here range from P7,000 to P11,000 monthly. Cost of living in this city, however, is much lower compared with Metro Manila and Metro Cebu.
Andre Fournier, an official of the Davao City Chamber of Commerce and Industry in charge of the information technology sector, earlier noted that some Manila-based companies have succeeded in recruiting local residents because of tempting salary packages. Two big call center companies — PeopleSupport and eTelecare — put up recruitment offices here this year.
Teolulo Pasawa, chief of the National Economic Research and Business Assistance Center in the region, said companies are inclined to put up operations here only if they could save about 20% from their operational expenses.
Global Connect is going to be the fifth major call center firm operating here next year. Davao City currently hosts three major call centers: Cyber City Teleservices/GCom, Link2Support and SixEleven Global Services. Sutherland Global Services has linked up with Technical Education and Skills Development Authority for its operation here that would start early next year. — CQF